Ordering Online

Ordering Online with us is safe and secure!

We use PayPal to process order payments. You do not need a PayPal account in order to pay. PayPal is a secure payment method - we do not collect or store any credit card information on the astonmitchell site.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to astonmitchell, The Old Chapel, Bowes, Barnard Castle, County Durham DL12 9LE

Return / Refund Policy

We will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customer's receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a flat rate basis. Please make note of the delivery charges associated with each item and see our page on delivery & postage.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially,and effectively.